Laura is a professional organizer and organizational designer based in the Milwaukee area. She is founder, CEO, and Lead Designer of her own company, Pieces into Place, a business focused on physical organization within the home, and customized closet and storage design. Her goal is to “create dream homes through custom organizational systems”.
Although a naturally organized person when it comes to physical spaces, she knew she could do with some help getting her digital organization into better shape. And as someone who offers organization as a service herself, she knew the value in asking a professional digital organizer to help her.
Laura first reached out to me with the following challenges:
“My small team uses lots of Google Docs and Sheets to track our leads, but people fall through the cracks, and it's difficult to maintain.”
“I would also love to get up and running with Dubsado, as I've heard that is the way to go for CRM management for professional organizers!”
Laura's company currently has a team of 3 organizational designers, and they also work with a range of external partners specialized in customized storage and closet design. She needed to improve her back-office data and administrative processes so as to ensure seamless tracking, management, and organization – from initial client query all the way through to final supplier invoice.
From our initial conversations, I was quickly able to deduce that Dubsado wasn't the best fit for Laura's needs. She needed a system that would enable better organization of her entire business' operations, a clear and traceable workflow, easier team communication, and which incorporated spreadsheets – something the company was already using efficiently and so made sense to maintain.
I therefore recommended Airtable instead. Airtable is a much more functional way to organize and structure data, and provides the ability to create systems that are unique to one's specific needs.
We agreed that I would custom design an Airtable base for Laura's company, based on her exact needs, existing processes, and optimal workflow. The build was to include follow-up support for her team, and a personalized recorded training for reference.
I created a custom Airtable base for Laura's company that was intuitive, easy to maintain, and visually appealing. The entire system design was based around optimizing workflow, enabling easy tracking, and avoiding any potential loss of data or information.
I also utilized Zapier as an additional tool, which I integrated into the system in order to automate redundant tasks and data entry.
Her new Airtable system set-up included:
Database design, creation, and input of data
Design and creation of tracking systems for all core aspects of the business (client history, consultations, referrals, payments, projects, etc.)
Transfer of data from her existing Google Sheet trackers to new Airtable trackers
Implementation and set-up of automated features, where suitable
A core focus was ensuring the system would be easy to use, easy to manage, and enable both quick access to, and quick analysis of, all data.
The design and creation of the system was a collaborative process, with Laura's input and feedback throughout to ensure it would meet all of her, her team, and her company's needs.
Once completed, I provided recorded training sessions on how to use, maintain, and optimize each feature of the system.
“Samira helped us migrate our chaotic Google Sheets tracking systems into Airtable. This will help us provide better follow-up and service to our clients and help our team communicate better. The reporting and automation features of Airtable are pretty robust, and Samira helped us navigate the setup of all of it. She even recorded comprehensive training videos that walk us through each relevant feature.”
-Laura, CEO and Lead Designer
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